Damage Insurance Broker - Personal Lines

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Full Time


I am responsible for ensuring that our personal insurance clients have an outstanding experience. I am also responsible for reaching the various client-experience and sales targets assigned to me while adhering to the various processes relating to my broker duties. I will take steps to ensure that each client is covered for any situation that may arise.



  • Listen to clients, advise them and provide them with an outstanding experience by offering and explaining products tailored to their specific needs (over the telephone);
  • Play an active role in achieving the stated goals and make all necessary efforts in this regard;
  • Update files in accordance with established standards;
  • Adhere to the company’s standards and policies with a view to ensuring the smooth functioning of the workplace and the team;
  • Acquire in-depth knowledge of the company's products and processes and keep knowledge up to date by taking part in training activities.


Requirements and desired profile

  • AEC or DEC in the area of damage insurance (P&C) or AMF damage insurance permit or potential authorization to take the AMF exams;
  • Two years of client service or sales experience;
  • Able to work towards stated goals (quality, sales, compliance, etc.);
  • Excellent French-language communication skills (verbal/written) and bilingual in English would be an asset;
  • Good analytical skills;
  • Natural inclination to provide outstanding client service;
  • Excellent IT skills and able to multi-task;
  • Able to work autonomously as well as on a team;
  • Thorough;
  • Call-centre experience would be an asset.