Claims
Something unexpected happen? We’re here for you. While we’d encourage you to contact your insurer directly to get your claim opened faster, please know our team is right here to help. We’ll guide you, advise you, and support you at every step of your claim.
Monday to Thursday, 8:30 a.m. to 5 p.m., and Friday, 8 a.m. to 4:30 p.m.
Personal claims
The unexpected is always stressful, and we want to make things easier for you. If something happens, the fastest way to get your claim opened is to contact your insurer directly. You’ll find their 24/7 emergency contact details below for immediate help.
Economical
You can submit your car or home insurance claim by calling your insurer directly at 1 888 875-8088 (Quebec) or 1 800 607-2424.
Intact Insurance
You can submit your car or home insurance claim online through the Intact Insurance app or the Client Centre — easy, fast, and no phone call needed!
L'Unique
You can submit your car or home insurance claim online or by phone at 1 800 463-4800.
Wawanesa
You can submit your personal or business car insurance claim, and your home insurance claim, directly online!
Tips for reporting a claim
When the unexpected hits, it’s normal to feel overwhelmed. To help you through it — and to speed up your claim — here are a few simple things to do as soon as a loss occurs.
Write down the facts and document the damage
Take detailed photos or videos of the damage as soon as you can. Note the time and circumstances of the event, and if anyone else is involved, gather their contact information.
Keep the damage from getting worse
Without making full repairs, and as long as it’s safe to do so, take the emergency steps needed to stop things from getting worse — shutting off the main water valve in a leak, for example. One caution: don’t throw out damaged items or make permanent repairs before getting the go-ahead from your insurer.
Act quickly and keep your documents handy
Don’t wait to report a loss. Whether you reach out to your insurer or to us, do it as soon as you can. To save time, have your policy number and a general description of the affected property ready ahead of time.
What matters to you matters to us.
We take the time to really understand your situation, so we can protect you better.